Quick Reference
Quick Reference
Articles to help you through the intake process.
Articles to help you through the intake process.
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Quick Reference
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This chart shows who gets notified about a PAS or who completes the PAS, if not SLL.
To help callers navigate the changing landscape of Minnesota providers leaving Medicare Advantage plans.
Guide for how to help a caller compare Medicare plans and options and to screen for MSP and LIS/Extra Help.
A list of all Medicare Plans Plans available in Minnesota and supplemental information that is not available on Medicare.gov.
Guide for the different Medicare Coverage choices available to callers.
Caller is eligible for both Medicare and MA and needs information about MSPs (QMB, SLMB, QI, QDWI) or Managed Care options (MSHO, MSC+, SNBC, D-SNP).
A list of all Medicare Cost Plans available in Minnesota and supplemental information that is not available on Medicare.gov.
A list of all Medicare Part D Plans available in Minnesota and supplemental information that is not available on Medicare.gov.
Legal requirements, policies, and protocol for protecting personal information and data.
A list of all Medicare Special Needs Plans available in Minnesota and supplemental information that is not available on Medicare.gov.
Video of how to use email within CTS.
Policies and procedures regarding the unwinding of Medical Assistance and the end of the Public Health Emergency beginning April 2023.
Situational Special Enrollment Period information due to unwinding of Medical Assistance and end of Public Health Emergency.
Financial assistance options for people with low to modest income.
Current Medicare issues as reported in the Senior LinkAge Line weekly email.
A point of reference for how to help callers with Medicare 2025 changes.
List of available Quick References in CTS.
Overview of support chats within Genesys.
Step-by-step overview of how to report a data problem on the MinnesotaHelp.info website to the Data Management Program team.
Medicare enrollment periods.
Medicare for incarcerated (during and after) beneficiaries.
Medicare related cost sharing information.
Brief video overview of internal chat functionality in Genesys.
Links to each AAAs presentation sign-up page.
Overview of resources available to older Minnesotans from State Services for the Blind.
Brief overview video on statuses and going on queue within Genesys.
How to use MinnesotaHelp.info for connecting callers to homelessness resources.
Steps to troubleshoot and address call quality issues in Genesys.
Overview of queues in Genesys and what each queue is responsible for.
How to use Performance/Workspace in Genesys to listen to previous calls, review evaluations, or view the activity of your queue.
Video from CMS providing a step-by-step overview of how to use the Medicare Plan Finder tool at Medicare.gov.
User guide for MMIS.
A brief overview of updates to Medicare for the 2024 calendar year.
Brief video overview of the Agent Assistance feature in Genesys.
List of best fields to use when creating personal views of clients, contacts, cases, or providers.
Instructions for setting up your voicemail in Genesys.
Resources for LGBTQ+ Older Adults
Brief video overview of transferring calls within Genesys.
Brief video overview on how to change your settings in Genesys.
Food related resources with taxonomy codes for easy search within MinnesotaHelp.info
Overview on how to address various issues with the Medicare Plan Finder tool.
Overview of Medicare eligibility for immigrants.
Acronyms recommended for consistency and understanding in CTS notes.
How living outside the U.S. impacts Medicare.
Etiquette for using the internal chat feature within Genesys.
Quick troubleshooting tips for when CTS is slow.
Troubleshooting strategies for headset issues in Genesys.
If you need help finding resources in MinnesotaHelp.info or spot a data error.
Video overview of how to make a call with more than 3 parties in Genesys.
Caller has questions about guaranteed issue rights.
Guidance when making a call to SHIP.
General instructions for PAS staff to enter a PAS into MMIS.
Overview of policy and procedure for health care fraud form.
When a caller is unable to get medication + Limited-Income NET Program (LINET).
Brief overview of how to provide callers a secure upload link for documents (and how to access them).
Basic overview of Extra Help and how to check for spenddown status.
Brief overview of the long term care insurance and the MN Long Term Care Partnership program.
Possible assistive technology and assistive device solutions for callers.
Step by step guide to recording SEPs in CTS.
Brief video overview of logging in and out of Genesys.
Overview of preventive and screening services covered by Medicare Part B.
Brief video overview on how to make outbound calls in Genesys.
Brief video overview of the Directory feature in Genesys.
Brief video demonstration of reassigning tasks within CTS.
Brief overview of how to assign a task within CTS.
Sending a referral to another Senior LinkAge Line staff member.
A list of all Medicare Special Needs Plans available in Minnesota and supplemental information that is not available on Medicare.gov.
A list of all Medicare Part D Plans available in Minnesota and supplemental information that is not available on Medicare.gov.
A list of all Medicare Cost Plans available in Minnesota and supplemental information that is not available on Medicare.gov.
A list of all Medicare Advantage Plans available in Minnesota and supplemental information that is not available on Medicare.gov.
Preadmission screening (PAS) contact list
MSHO, MSC+, and SNBC Maps
Caller has questions about RSDI, SSDI, or SSI.
When using the Medigap Plan Finder tool to define the Medigap Plan Finder codes.
Helping Minnesotans reduce their out-of-pocket prescription drug costs through vetted websites.
To screen the need for in-person assistance.
How Senior LinkAge Line staff and volunteers should handle Medicare appeals.
How a person can sign up for Medicare.