Quick Reference
Quick Reference
Articles to help you through the intake process.
Articles to help you through the intake process.
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Quick Reference
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Financial assistance options for people with low to modest income.
Preadmission screening (PAS) contact list
Current Medicare issues as reported in the Senior LinkAge Line weekly email.
How Senior LinkAge Line staff and volunteers should handle Medicare appeals.
To screen the need for in-person assistance.
A brief overview of updates to Medicare for the 2024 calendar year.
Quick troubleshooting tips for when CTS is slow.
Guidance when making a call to SHIP.
Step by step guide to recording SEPs in CTS.
Where to go for information on Medicare and End-Stage Renal Disease.
This chart shows who gets notified about a PAS or who completes the PAS, if not SLL.
General instructions for PAS staff to enter a PAS into MMIS.
Overview of Medicare eligibility for immigrants.
How living outside the U.S. impacts Medicare.
List of phone numbers for companies selling Medigap policies.
Preadmission screening and level of care redetermination resources
This guide provides direction for preadmission screening staff about creating and changing Person Master Index (PMI) numbers in MAXIS.
List of available Quick References in CTS.
Medicare related cost sharing information.
Overview of resources available to older Minnesotans from State Services for the Blind.
Overview of queues in Genesys and what each queue is responsible for.
List of best fields to use when creating personal views of clients, contacts, cases, or providers.
Instructions for setting up your voicemail in Genesys.
Brief video overview of internal chat functionality in Genesys.
Brief video overview of the Agent Assistance feature in Genesys.
Resources for LGBTQ+ Older Adults
Brief video overview of transferring calls within Genesys.
Food related resources with taxonomy codes for easy search within MinnesotaHelp.info
Acronyms recommended for consistency and understanding in CTS notes.
How to use Performance/Workspace in Genesys to listen to previous calls, review evaluations, or view the activity of your queue.
Brief overview video on statuses and going on queue within Genesys.
User guide for MMIS.
Brief video overview on how to change your settings in Genesys.
Etiquette for using the internal chat feature within Genesys.
If you need help finding resources in MinnesotaHelp.info or spot a data error.
Video overview of how to make a call with more than 3 parties in Genesys.
Troubleshooting strategies for headset issues in Genesys.
Overview of policy and procedure for health care fraud form.
Limited-Income NET Program (LINET)
Brief overview of how to provide callers a secure upload link for documents (and how to access them).
Basic overview of Extra Help and how to check for spenddown status.
Brief video overview of logging in and out of Genesys.
Overview of support chats within Genesys.
Possible assistive technology and assistive device solutions for callers.
Brief video overview on how to make outbound calls in Genesys.
Brief video overview of the Directory feature in Genesys.
Guidance on how to document outreach activities.
An overview of the Client Services Center (CSC) and how they can help Senior LinkAge Line staff.
Brief overview of how to receive inbound calls in Genesys.
Resources for incidents of fraud and scams.
When someone you care about dies, it can be very overwhelming. You can use this checklist to keep track of the things you might need to do.
How a person can sign up for Medicare.
Troubleshooting strategies for Genesys notifications in your web browser.
When a caller is considering their housing options. Replaces verification code process as of 8/1/24.
Information about advance directives including Power of Attorney, health care agents, wills, estate planning, POLST, end-of-life care, etc.
Legal requirements, policies, and protocol for protecting personal information and data.
Links to each AAAs presentation sign-up page.
If you need help with disability benefit questions.
Information on benefits available to veterans.
Potential resources for aging in place/staying at home options counseling.
Information on referrals made to the Senior LinkAge Line.
Instructions for set-up of and password management for MMIS.
Overview on how to address various issues with the Medicare Plan Finder tool.
Brief overview of the long term care insurance and the MN Long Term Care Partnership program.
Information on when to use an interpreter, TTY, translated materials, or language blocks.
What to do with complaints about the Senior LinkAge Line.
Resources for Medicare and Employer Insurance calls.
Information on how to obtain and use a SHIP Unique ID for Medicare calls.
Helping Minnesotans reduce their out-of-pocket prescription drug costs through vetted websites.
Caller's MSHO is ending and has questions about the grace period and how the A and B benefits work.
Caller has questions about reverse mortgage.
Policies and procedures regarding the unwinding of Medical Assistance and the end of the Public Health Emergency beginning April 2023.
Caller identifies themselves as a postal service retiree or family member of a postal service retiree.
Insulin in relation to Medicare coverage.
Medicare enrollment periods.
Information on what it means if a Medicare provider is participating, non-participating, or opt-out.
Guide for how to help a caller compare Medicare plans and options and to screen for MSP and LIS/Extra Help.
Guide for the different Medicare Coverage choices available to callers.
Medicare for incarcerated (during and after) beneficiaries.
Tips for helping people prevent falls.