Last updated July 15, 2024
When to use:
If you need help with questions about disability benefits.
The Disability Hub provides basic help with Medicare and disability issues; however, the Hub cannot enroll or counsel on Medicare, Part D, or Medigap policies. As the SHIP, this is the responsibility of the Senior LinkAge Line. This includes enrollments into Medicare Advantage Plans (except for Special Needs BasicCare (SNBC) for people with disabilities), cost plans, Medicare Part D, and Medigap policies.
Note: The Disability Hub does not have access to the SHIP ID phone number and does not assist people with creating a username and password in the Medicare Plan Finder tool. This is all managed by the Senior LinkAge Line. The Disability Hub will inform callers about Medicare.gov and tell them how to create an account, but support with Medicare.gov use and access needs to come from the Senior LinkAge Line.
Disability benefit questions:
| Examples: | Warm transfer to: |
The Hub does not use the Medicare Plan Finder and cannot help with Part D plan status and/or enrollment assistance. |
1-866-333-2466 Monday to Friday, 8:30am to 5:00pm To transfer to top of queue: Formerly, staff needed to press * to get the top of a queue. Beginning May 9, 2024, Genesys automatically sends a caller to the top of the queue if it comes from the Disability Hub or Senior LinkAge Line toll-free numbers. This means you can blind transfer, consult transfer, and even transfer an outbound call to a Senior LinkAge Line queue or the Disability Hub queue and the caller will automatically be placed at the top of the queue.
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