Last updated October 23, 2024
When to use:
Caller has shared information that leads you to believe someone may be the victim of fraud or scam.
New and common scams:
There are new scams for Senior LinkAge Line staff and volunteers to be aware of:
- Catheter kits: Beneficiaries are receiving the catheter kits without any physician order or request from the beneficiary. The fraudsters are billing Medicare for the kits and have received Medicare payment. If you receive any calls about this fraud, please complete the Health care fraud form.
- Floods: Callers receive inquiries from people who say they want to buy their flood damaged house. These are scam calls and older adults should be advised not to pursue. You can also learn about common scams after natural disasters from the FEMA website.
- COVID-19 test: After May 11, 2023, laboratory tests for COVID-19 that are ordered by the beneficiary's provider will still be covered with no out-of-pocket costs for people with Medicare. Over-the-counter tests will still be available, but there may be out-of-pocket costs. Coverage of over-the-counter tests may vary by the person's insurance type.
- Unwinding of Medical Assistance: Reports are coming in that the scams related to the unwinding has begun. Enrollees are getting calls telling them that there is help available, for a fee, to renew them in their program. Free help is available statewide.
- "Medicare" calls: People are calling Medicare beneficiaries and asking them to verify their ZIP code, type of policy held, the color of their Medicare card, and other personal information. In one report, the caller said to the Medicare recipient, "What can I do to convince you that I'm calling from Medicare?" Scammers are looking for missing pieces of information to steal their identity.
- Gift cards: People are calling beneficiaries to get them to go to a store and buy a gift card to send them.
- Medicare cards: People are calling beneficiaries directly and telling them they can send them a Medicare card with a chip if they provide the scammer with their personal information.
Helpful tips for callers to protect themselves:
Do Not Call List
National Do Not Call Registry
You can sign up for the Registry for free by telephone or through the Internet. To register by phone, you must call 1-888-382-1222 from the phone number you wish to register. To register online, go to www.DONOTCALL.gov. You must have an active email address to register through the Internet so you can receive an email that is part of the registration process.
Protect your phone number on Facebook
From your computer:
Once you add a number to your profile from your Mobile Settings page, you can select the audience you share it with:
- Click your profile picture in the top right of Facebook.
- Click About, then click Contact and Basic Info.
- Next to your mobile number, use the audience selector to choose who can see your mobile number.
From your android app:
Adjust who can see your mobile number on your profile
- Tap in the top right of Facebook, then tap your name.
- Tap See Your About Info, scroll down to Contact Info, then tap Edit.
- Tap the dropdown menu and select a new audience.
From your iPhone app:
Adjust who can see your mobile number on your profile
- Tap in the bottom right of Facebook, then tap your name.
- Tap See Your About Info, scroll down to Contact Info, then tap Edit.
- Tap the dropdown menu and select a new audience.
- Tap Save.
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NEW Social Security scam (in-person meeting):
The Social Security Administration (SSA) Office of the Inspector General (OIG) is receiving alarming reports that criminals are impersonating SSA OIG agents and are requesting that their targets meet
them in person to hand off cash. SSA OIG agents will never pick up money at your door or in any type of exchange. This is a SCAM! NEVER exchange money or funds of any kind with any individual stating they are an SSA OIG agent. This new scam trend introduces an element of physical danger to scams that never existed before.
Action to take: Advise the person to stop talking to the scammer, notify their financial institutions and safeguard their accounts. Additionally, advise the person to call the police, file a police report, file a complaint with the FBI Internet Crime Complaint Center, and report Social Security-related scams to SSA OIG. Other scams should be reported to the Federal Trade Commission. Lastly, they should keep their financial transaction information and the record of all communications with the scammer. Please note, these do not need to be reported in a health care fraud form.
If a person has lost money in a scam:
Refer to | What is provided | How to access | Notes |
Local Police | Investigation | 9-1-1 or non-emergency line | N/A |
Suspected abuse, neglect, or financial exploitation:
Refer to | What is provided | How to access | Notes |
Minnesota Adult Abuse Reporting Center (MAARC) | Confidentiality of caller and referral to lead agency (e.g., police, county, Department of Health, Department of Human Services, Department of Commerce, etc.) | Warm transfer to 844-880-1574 Mandated Reporter Form | Senior LinkAge Line staff are mandated reporters. Mandated Reporter Guide |
Suspected Medicare fraud:
Refer to | What is provided | How to access | Notes |
Minnesota Board on Aging/Senior LinkAge Line Team | Hand off to Health and Human Services Office of Inspector General (OIG) for investigation done by the Senior LinkAge Line team. | Follow the steps as outlined in the Health care fraud form quick reference. | N/A |
Suspected waste or abuse of public programs (such as Medical Assistance):
Refer to | What is provided | How to access | Notes |
Department of Human Services Office of Inspector General (OIG) and Minnesota Board on Aging/Senior LinkAge Line team | Investigation Hand off to Health and Human Services Office of Inspector General (OIG) for investigation done by the Senior LinkAge Line team | DHS Fraud Report hotlines and forms See Health care fraud form quick reference for specific steps to take. | Includes suspected fraud by clients, providers, or DHS employees. Includes Medical Assistance |
Possible scams/fraud or to file complaints about business regulated by Commerce (including insurance agents):
Refer to | What is provided | How to access | Notes |
Minnesota Department of Commerce | Some ability to freeze transactions. Information. | 651-539-1600 or Complaints | Includes suspected fraud committed by insurance agents. |
Reporting general scams/fraud to state authorities (not Medicare or Medical Assistance):
Refer to | What is provided | How to access | Notes |
Minnesota Attorney General (AG) | Investigation | 800-657-3787 or MN AG Fraud Report Form | Encourage reporting to assist with state scam investigations. MN AG Publications in English and Spanish. Seniors Guide to Fighting Fraud |
Federal Authorities for reporting general scams/fraud (not Medicare):
Refer to | What is provided | How to access | Notes |
Federal Trade Commission (FTC) | Investigation | 877-382-4357 or ReportFraud.ftc.gov | Encourage reporting to assist with nation-wide scam investigations. FTC advice: What to do if you were scammed |