Crisis services available 24/7 across the state, available both by phone and in person. If someone is having a mental health crisis, services are available by calling their county’s crisis phone number.
*Tip when searching: Keyword search "Ctrl F" and type in name of county for quicker access.

Clients may also call or text 988 - 24 hours a day/7 days a week.

Warmlines: A step down from a crisis line, a warmline is answered by a team of professionally trained peers who have experience living with a mental health condition. They can provide information about mental health resources or a sympathetic listening ear in a tough time. In Minnesota, there are two warmline options that have different operating hours. ​​​​​

If a person is expressing suicidal ideation (e.g. feeling hopeless or having no reason to go on living), use the Question, Persuade and Refer (QPR) model of suicidal prevention. Just like CPR, QPR is an emergency response to someone in crisis and can save lives. The model is used to identify suicidal thoughts and feelings and refer clients to resources better qualified to support their needs.

Question

Ask if they've had any thoughts or plans of suicide. It is important to be direct, clear and unafraid to ask.

Thoughts:

• Have you had thoughts of killing yourself? 

Method: 

• Have you been thinking about how you might do this? 

Means: 

• Do you have the item (drugs, gun, rope) that you would use? Where is it right now? 

Intent: 

• Have you had these thoughts and had some intention of acting on them?
• Have you started to work out the details of how to kill yourself? Do you intend to carry out this plan? 

Persuade

Persuade the person to allow you to assist them in getting help right now. Example question below:

• Will you let me assist you to get help?

Refer

Refer the person to an appropriate resource for further assistance. The more steps and pieces of a plan that are in place, the higher their severity of risk and their ability to complete their plan. If they have immediate access to a firearm and are very serious about attempting suicide, then extra steps (like calling 911) might be necessary.

You DO NOT need to dial "1" prior to dialing 9-1-1 in Genesys.
If you feel 9-1-1 needs to be involved, have a colleague or supervisor call via Genesys so the call is recorded. Stay on the line with the person until 9-1-1 arrives or you are directed otherwise by the police. Be prepared to provide them with the client's name, callback number, and current location with address. This call method can be used with a client on the line with you or on your own alone as needed.

If the client has significant safety concerns and/or needs immediate in person assistance, you may also dial 9-1-1 or call out to the client's local sheriff's department. If the client has significant immediate health or safety concerns get 9-1-1 involved as soon as possible. When calling 9-1-1, state it is a Mental Health Emergency and request a CIT Officer (Crisis Intervention Trained) - availability depends on location.

You can request a wellness check if you are concerned the person is not doing well physically or mentally, is not answering expected calls or is acting unusual on the phone (e.g., hard to understand, disjointed speech or slurred words). Contact the person's local non-emergency police number to request a wellness check. To find local non-emergency police numbers, you can complete an online search for client's current city's sheriff's department phone number. If unsure which number to call, you can dial 9-1-1 and they will triage. Some people may have trauma or find it triggering to have a police officer come out to their home. When contacting the police, you can inform the dispatch worker of this, and they may have the ability to send out someone from their mental health or behavioral response team. This may vary by location. 

Enter Crisis Response in the MinnesotaHelp.info search bar and select the location. Select specialization under the filters, which may include mental health, children and/or youth with disabilities, adults with disabilities, or older adults with disabilities.