How to: Genesys - Support Chats
Last updated September 14, 2023
When to use:
Within Genesys, there are several chats provided by the MBA-SLL Team. These can be accessed through the chat icon on the left navigation.
Important to know:
- Staff have been added to the support chat groups needed for their role.
- Please favorite the chats so they appear at the top.
- You can mute notifications for individual chats in the top right corner of the chat:
- Other people in the chat can see all messages within the chat, even messages sent before the person was added.
- Other people who are not currently logged into Genesys may belong to the chat but do not appear in the participants list until logged in.
- You can tag people by using “@” and then typing the person’s name
- You can respond to specific messages by hovering to the right of a chat and clicking the ”
- To limit distractions and discourage staff from muting support chats, please limit responses such as "okay" and "thank you" in support chats--especially if you are a third party to the conversation.