You can make adjustments to your views:

Adjust the dates from the blue date in the middle top of the screen to see specific days, this week, last week, this month, last month, etc.

You can add additional columns via the “+” on the far right and you can filter interactions based on various criteria using the filter icon.

My Interactions

• You can see a list of your calls and external chats (if applicable to your role).
• Click on an interaction to see additional details and to listen back to your call.
• Every interaction has a unique ID that can be shared with a supervisor to bring attention to a certain call (i.e. call quality issue). You can find this ID on the Details tab when you click on a phone call/chat. 

My Queues Activity

• Use this view to see how many interactions are waiting and are live in the queues you belong to. You can also see how many people are on or off queue that belong to the queue.
• This is a good view for resource specialists to keep open to monitor the ongoing statuses of the queues.

My Evaluations

• This is where you can see all your previous call evaluations from your supervisor.