How to: Genesys - Troubleshooting notifications

Last updated October 6, 2023

 When to use: 

If you are unable to receive desktop notifications from Genesys, use these steps to troubleshoot. 

 Focus Assist: 

Make sure focus assist is turned off to ensure you are receiving all Genesys notifications. The video briefly touches upon Focus Assist at the 3:00 minute mark. 

If you have Windows 10, right click *notifications icon on your desktop (bottom right corner next to your time and date), hover over **"Focus Assist" and select "Off". 
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If you have Windows 11, you will need to right click on the notifications icon, select notification settings, and then make sure "Do Not Disturb" is toggled off.