Last updated September 6, 2024
When to use:
A list of available Quick References.
- AAA presentations
- Acronyms
- Advance directives (POA, health care agent, wills, POLST, estate planning)
- Approved prescription drug sites
- Assisted living: Talking points
- Assistive technology/devices
- Caregiver: Resources
- Caregiver: Talking points
- Complaints about the Senior LinkAge Line
- Client Services Center (CSC)
- Crisis calls
- Current Medicare issues
- Customer service
- De-escalation: Tips for managing high stress calls
- Disability benefit questions
- Dual Eligible for Medicare and MA or MSP
- Extra Help - Medical Assistance spenddown
- Financial assistance for people with low to modest income
- Food resources on MinnesotaHelp.info
- Fraud and scams
- Grace Periods: Integrated SNBC or MSHO
- Health care fraud form
- How to: CTS - Assign a task
- How to: CTS - Best fields to use when creating personal views
- How to: CTS - Cancel a task
- How to: CTS - Change due date for a task
- How to: CTS - Client interactions
- How to: CTS - Connections and contacts
- How to: CTS - County, state, and zip
- How to: CTS - Email
- How to: CTS - Internal referrals
- How to: CTS - Google API
- How to: CTS - Note taking
- How to: CTS - Open activities calculator
- How to: CTS - Reassigning tasks
- How to: CTS - Searching by client name
- How to: CTS - Special Enrollment Period (SEP) documentation
- How to: CTS - Template location
- How to: CTS - Troubleshooting when CTS is slow
- How to: Genesys - Agent Assistance
- How to: Genesys - Call quality issues
- How to: Genesys - Changing your settings
- How to: Genesys - Chat etiquette
- How to: Genesys - Directory
- How to: Genesys - Inbound calls
- How to: Genesys - Internal staff to staff chats
- How to: Genesys - Logging in and logging out
- How to: Genesys - Outbound calls
- How to: Genesys - Performance/Workspace
- How to: Genesys - Queues
- How to: Genesys - Set up voicemail and check voicemail messages
- How to: Genesys - Statuses and going on queue
- How to: Genesys - Support Chats
- How to: Genesys - Transferring calls
- How to: Genesys - Troubleshoot headset issues
- How to: Genesys - Troubleshooting notifications
- How to: Genesys - View schedules
- How to: Genesys - 4-way calls (for interpreter)
- How to: Medicare Plan Finder, step-by-step video
- How to: Secure upload site
- In-person Senior LinkAge Line assistance
- In-person safety procedures
- Language translations
- Limited-Income NET program (LI-NET) - emergency prescription coverage
- List of Quick References
- Livanta - Beneficiary & Family Centered Care Quality Improvement Organization (BCC-QIO)
- Long term care insurance
- Maps: MSHO, MSC+, and SNBC
- MAXIS: Creating and changing PMI in MAXIS
- MAXIS: User guide
- Medicare: Appeals
- Medicare: Coverage choices
- Medicare: Coverage for diabetes
- Medicare: Employer insurance
- Medicare: End-Stage Renal Disease (ESRD)
- Medicare: Enrollment periods
- Medicare: How to apply
- Medicare: Immigrants
- Medicare: Incarceration
- Medicare: LGBTQ+: Resources
- Medicare: Living outside the U.S.
- Medicare Part B: Preventive and screening services
- Medicare: Participating, non-participating and opt-out providers
- Medicare Partners (formerly Senior Partners Care)
- Medicare Plan Finder issues
- Medicare related cost sharing
- Medicare: Talking points and scripts
- Medicare: 2024 updates for OEP
- Medigap: Company phone numbers
- Medigap: Guaranteed issue rights
- MinnesotaHelp.info: homelessness resources
- MinnesotaHelp.info questions
- MMIS PAS entry
- MMIS set-up and password management
- MMIS user guide
- MyMedicare.gov helpline
- Online referrals
- Outreach documentation
- PAS one pager
- PAS referral triage tip sheet
- Postal employees, retirees, and Medicare
- Potential services for aging in place/staying at home
- Preadmission screening (PAS) and level of care (LOC) redetermination resources
- Preadmission screening (PAS) contact list
- Preventing falls
- Protecting privacy
- Release of information (ROI)
- Returned mail
- Resource coordination (formerly RTC) follow-up: Talking points
- Resource coordination (formerly RTC) One Pager
- Resource coordination referrals
- Reverse Mortgage
- Senior LinkAge Line contact center map
- SEP due to unwinding of Medical Assistance/end of Public Health Emergency (PHE)
- SHIP question guide
- SHIP Unique ID
- Social worker complaints: Talking points
- State Services for the Blind
- Suspected maltreatment or abuse
- Unwinding of Medical Assistance/end of PHE: Policies and protocols
- Veteran's benefits
- What to do when someone dies
- Workforce shortage: Talking points